Soulfully Crafted Jewelry | Free Shipping anywhere in India on orders over ₹499 | COD Available
Soulfully Crafted Jewelry | Free Shipping anywhere in India on orders over ₹499 | COD Available
Official Legal Policies
Mrinya
Handcrafted Jewellery & Accessories
Shipping Policy
Every Mrinya piece is carefully inspected and packed before it begins its journey to you. Here’s everything you need to know about how we ship, how long it takes, and what to expect.
PROCESSING TIME
2 - 3
Business Days
DELIVERY AFTER DISPATCH
5 - 6
Business Days
FREE SHIPPING ABOVE
₹ 499
All Order Types
COD Advance Fee
₹ 100
Deducted from total
01
Shipping Coverage
We currently ship exclusively within India. International orders are not accepted at this time. We ship via Ekart, Delhivery, Amazon (Based on Areas) India’s mostly trusted logistics partners, to ensure safe and timely delivery of your handcrafted pieces.
02
Order Processing Time
Once your payment is confirmed, we begin processing your order within 2–3 business days (Monday to Saturday, excluding public holidays). Processing includes quality-checking, packaging, and handing over your order to Delhivery for dispatch.
During festive seasons, sale events, or periods of high order volume, processing may take slightly longer. We will proactively communicate any delays to you via email or WhatsApp
03
Delivery Timeline
After your order is dispatched by us, estimated delivery timelines are:
- Standard Delivery: 5–6 business days from the date of dispatch
- Remote or less-serviced pin codes: May require 1–2 additional business days
Delivery timelines are estimates provided by Delhivery and may vary due to factors beyond our control such as adverse weather, public holidays, or logistical disruptions. Mrinya is not liable for delays attributable to the logistics partner.
04
Shipping Charges
Prepaid Orders (UPI / Card):
- Orders above ₹499 — Free Shipping
- Orders of ₹499 and below — Standard shipping charges apply, displayed at checkout
Cash on Delivery (COD) Orders:
- A flat advance fee of ₹100 (comprising ₹50 for shipping and ₹50 for COD convenience) is collected online at the time of placing the order via UPI or card through Razorpay.
- For standard orders, this ₹100 is deducted from your total order amount — you pay only the remaining balance to the delivery partner at your doorstep.
- For COD orders above ₹499, free shipping applies. The ₹50 shipping charge is deducted from your total cart value, but the ₹50 COD convenience fee still applies and is retained.
Example (For orders over ₹499):
Your cart total is ₹650. With free shipping and the ₹50 COD fee, your final order total is ₹700. Since you pay a ₹100 advance online at checkout, you only need to hand ₹600 to the delivery partner when your package arrives!
05
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and/or SMS. You can use this on the Ekart/Delhivery/Amazon website or app (whichever applies) to monitor your shipment in real-time. If you have not received tracking details within 4 business days of order confirmation, please contact us at support@mrinya.in
06
Address Accuracy
Please ensure your delivery address — including flat or house number, street, locality, city, state, and pin code — is complete and accurate before placing your order. Mrinya is not responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by you. Any re-delivery charges arising from such situations will be borne by the customer.
Why the ₹100 advance for COD? We collect the shipping fee upfront for COD orders to confirm the order is genuine and allow us to begin processing it with the love and care every Mrinya piece deserves. Your advance helps us commit our resources to your order right away.
An order confirmation is sent to your registered email or mobile number once payment is successfully processed. For COD orders, confirmation follows after the advance payment is completed.
07
Failed Delivery Attempts
Delhivery typically makes up to 3 delivery attempts. If delivery fails because you were unavailable or the address was unreachable, the parcel may be returned to us. Please contact us at support@mrinya.in to arrange re-delivery. Re-shipping charges may apply in such cases.
